Frequently Asked Questions
Everything you need to know about your Norwood shopping experience.
What is Norwood's shipping policy?
We offer standard shipping globally, with free delivery on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start the process.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What materials do you use in your clothing?
At Norwood, we prioritize quality and sustainability. Our collections are crafted from premium fabrics including organic cotton, recycled polyester, and ethically sourced wool to ensure durability and comfort.
Can I track my order once it has been shipped?
Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.